FAQ

How do I place an order with Max Medibles?

It’s super easy to order from us:

  • First go to shop and find the products that you want
  • Select the products desired and choose the quantity you want, add your products to the cart
  • Once you add a product to our cart, you can either keep shopping or click “Go to Cart” upon hovering on the cart icon on the top right of the menu.
  • Once at the checkout page you’ll need to login your account with your email/membership number and password. If that is your first time buying with us you will need to become a member.That is simple just go to become a member page to fill out the required fields and send us your valid government I.D. Once you register you will get an email confirmation from us with your membership number and password.
  • When logged in, you can confirm the shipping information including the address, name, email, order notes, and contact number.
  • Once all the required fields have been filled out you can click on “Place Order.”
  • At the Checkout Confirmation page, you’ll see instructions along with your order number. This will show you how to send an Interact E-transfer. Your order will only ship once the E-transfer has been received by us.
  • Once we have the E-Transfer the order will go through processing and it will be shipped within 1 business day. Once the order is shipped, you’ll receive an Xpresspost tracking number from us.

All our packages are shipped with “signature required” upon delivery. Please let us know if you don’t want “signature required” in your order. Signature required packages reduce the possibility of theft.

Who can order?

Max Medible customers must be at least 19 years old and a resident of Canada. If you are visiting Canada from another country please contact us at info@maxmedibles.com to inquire about delivery to a Canadian address. We cannot sell to anyone under the legal age of majority with no exceptions.

How does shipping work?

Max Medibles offers nationwide shipping using Canada Post Xpresspost service. The delivery times are between 2-3 business days to most major cities within Canada. Some rural area will experience slightly longer delivery times, usually 2-4 business days. We ship all orders on the same business day from Monday to Friday if payment is received before 12:00 noon Pacific Standard Time (PST). Max Medibles does not ship packages on weekends or holidays.

Canada Post does not operate over the weekend, If an order is placed over the weekend your package will be shipped on the next business day after we have received payment confirmation.

All retail orders $250+ are shipped for free. For orders below $250 there is a $ 20.00 flat shipping fee for regional shipments (British Columbia to Manitoba) and $30 for order shipped nationally (Ontario to PEI) Wholesale orders will arrange to have shipping fees paid. Wholesale shipping charges are dependant on order size.

Please e-transfer the total amount due to sales@maxmedibles.ca and use the password “Max1”. Please note the security question can be anything as long as the password is “Max1”. Once we process your payment you will receive a confirmation email. When the package is shipped you will receive another email with your tracking information.

To track your order please go to https://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?execution=e1s1 and enter the tracking number we have provided to you once your shipment has been sent.

Is my personal information safe?

All of our customer’s information is stored in a secure, SSL encrypted servers. We will NEVER provide your personal info to anyone else – ever! We also use a Canadian encrypted email service for all our email communication. We do not provide any information about our clients to doctors, insurance companies, employers, government agencies, licensed producers or police agencies.

Can I order outside of Canada?

We only ship within Canada. We will not for any reason ship outside of Canada. If you are visiting Canada from another country please contact us at info@maxmedibles.com to enquire about delivery to a Canadian address.

When will my order be shipped?

If we receive your order and Interac E-transfer by our 12:00 p.m PST, your order will be shipped on the same business day. If we receive your order and payment after 12:00 p.m PST, your order will be shipped the next business day. Canada post does not ship on weekends or holidays. We recommend that our members order before they are out of product to ensure consistent supply of premium quality cannabis and cannabis products.

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